HOSPITALITY IN HOSPITALS

The second vertical on which the firm aims to work extensively is to make hospitals more hospitable. Devising hospitality skills, SOP’s, processes, training teams have become vital to the healthcare industry.

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At first thought, it seems to be two distant diverse industries but a close look will reveal the foundation – both industry aims to focus on genuine customer satisfaction & work on tangible & intangible parameters. Building a strong culture of excellent service takes time, but ultimately results in a better continued wow experience each & every time.